While away on an extended trip our dog was ill and damaged our new jute rug. We told the house-sitter to call you. Your carpet cleaning crew was there within 30 minutes and did an OUTSTANDING JOB. They saved our rug from being thrown away. It was INCREDIBLE. We can’t even tell where the areas were damaged. THANK YOU, LOUDON VALLEY FLOORS!!!
This was my 2nd time using Loudoun Valley floors. Not only were they easy to deal with, Steve took care of every concern, Kiley answered every question we had; and Oscars crew worked efficiently, cleaned up at the end of each day, and took great care working around newly painted walls. We wouldn’t hesitate to use them again.
We had hardwood installed on the main level of our house and carpet installed in the bedrooms on the second floor. We had a little bit of a hardwood glitch, but Loudoun Valley Floors worked with us and everything turned out very nicely.
With the hardwood installation, Loudoun Valley Floors first removed all of our old wood floors. However, while installing the new wood, the crew chief stopped the installation process and called my attention to a minor flaw in the material I had chosen. They let me decide if I wanted to continue with the hardwood installation. I said no, I wanted to order another product. We ordered a different wood flooring and our replacement order was in the works. But in the meantime, we were walking around on rough subflooring and getting our share of splinters in our feet. Loudoun Valley Floors was kind enough to come over with large carpet remnants to cover our subfloor as we waited for our floors to be shipped and installed. No more splinters!
Now everything is installed. It all looks terrific and we’re very pleased with the quality and craftsmanship. But we’re also impressed with Loudoun Valley Floors’ honesty (calling attention to the wood floor defect), and their customer service (temporary remnants on our subfloors). I’d definitely recommend them for hardwood and/or carpet installation.
Price for carpet cleaning for the whole house was hundreds of dollars lower than the regionally popular service we’ve used several times before. The results were awesome. There’s no way we’ll call anyone but Loudoun Valley Floors for carpet cleaning.
Loudoun Valley Floors did an excellent job replacing our carpet with flooring on one level of our home. The material came in quickly, the installation was done quicker than expected, and the end result was great. I highly recommend them for future flooring needs!
Great flooring company! We have used them several times and they never disappoint. The technicians are miracle workers, after my dog ate the carpet in an apt they were able to find a march and repair saved me from having to pay to re carpet the place. New house new carpet all over – loved it. Basement flooded need new carpet again we went in and had new carpet in less than a week!
We had water damage due to a defective sump pump in our finished basement. Called there carpet cleaning division to have the padding replaced and carpet reattached. We also had carpets steam cleaned in five rooms. They did a wonderful job. Very friendly workers. Will always use them again.
Loudoun Valley Floors were a great company to work with. The sales people were attentive but gave us space to walk around to make our decisions on flooring. Their timeline for installation was pretty much on the spot. On the days of installations, the crews were on time, respectful and worked promptly to complete the work. We had hard wood, vinyl tiles and carpeting installed. We are very pleased with the results and would recommend them.
I can not share with you how well the 10 day refinishing hardwood floor turned out! Steve was outstanding to work with and provided Excellent service. Jose who led this job and was responsible for the detail and matching the stain was a master. His work ethic and attention to detail was terrific ! Thank you Team Amazing